客户案例
Customer case
Service
Respect customers, understand customers, continue to provide customers with expected products and services, to be customers' partners. This is the service concept that we have always adhered to and advocated.
We consider firstly that customers’ consumption idea has changed when customers have changed from sellers' market to buyer’s market in the enterprise. In face of numerous products (or services), consumption idea of consumers has changed. In face of numerous products (or services), consumers would like to accept products (or services) with good quality. Quality here indicates not only products’ inherent quality but also products’ packaging quality and service quality. Therefore, we must meet customers’ demands completely to the largest extent. ◇ Research, design, and improve services in shoes of customers (or consumers) rather than the company.
Perfect service system, strengthen pre-sale, on-purchase, and after-sale services, and assist in solving various problems appeared in using products, so that customers may feel convenience.
Pay high attention to customers’ ideas, let customer join in decision, regard treating customers’ ideas as an important link for letting customers’ satisfactory.
Build customer-centered mechanism. Establishment of organization and reform of service flow shall be centered with customer demands, to build quick reaction mechanism for customers’ ideas.
